All online orders require a minimum spend of AUD $25 (inclusive of GST).

We aim to dispatch orders within 1 to 2 business days. Due to high volume of orders we are receiving during this peak period it may take up to 4 days to dispatch your order. If it’s taking longer than 4 business days, we’ll reach out to let you know.

See the table below for details on when you can expect your order to arrive after we've dispatched in 1 to 2 business days:

Delivery method	Cost	Delivery timeframes
Delivery method	Cost	Metro	Regional	Remote
Standard Australia Post eParcel	Free on orders $25 or over	3-7 business days	4-9 business days	4-11 business days
StarTrack Premium Shipping	$10 or free on orders $75 or over	1-3 business days	Please allow an additional 1-2 business days	Please allow an additional 1-2 business days
Click & Collect	FREE	Usually within two hours, subject to store availability. Learn more here.

*If any item in your order is declared as an aerosol it will require some extra special care when packaging. Please note these orders will not qualify for our 2pm same day dispatch option.

Please note:

Once orders are placed, they are not able to be amended or cancelled.
eGift cards and service bookings/fees do not contribute to minimum spend for free shipping.
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control.
Online orders are processed and shipped from Melbourne, Victoria and so we follow any Victorian Public Holidays.

Customer Care

Shipping & Delivery

Click & Collect

Authority to leave (ATL)

Tracking

Lost or damaged goods

International shipping

Shipping to multiple addresses

Other questions about your order?