Customer Care

Click & Collect

It’s really that easy. Just order online, then pick up your bag of MECCA magic from your selected store.

The beauty you love is just a click away! Click & Collect is available across all MECCA stores in Australia (excluding our Myer stores) and New Zealand (excluding Mecca Cosmetica Ballantynes). Shop all your beauty favourites online and pick them up in-store, usually within 24 hours. What are you waiting for? Ready, set, click…

Customer Care

Click & Collect

How do I place a Click & Collect order?

Can someone collect my Click & Collect order for me?

Are there any Click & Collect fees?

Are all products available for Click & Collect?

Will I receive samples with my Click & Collect order?

Can I redeem my Beauty Loop benefits with Click & Collect?

Can I purchase personalised products using Click & Collect?

Can I purchase a gift card or eGift card using Click & Collect?

Can I request gift wrapping when I place my order?

Can I include a gift message when I place my order?

What happens if items in my Click & Collect order are out of stock?

Can I add or remove items after placing my order?

Can I cancel my order?

When can I collect my Click & Collect order?

Where will I be able to collect my Click & Collect order?

What do I need to bring to collect my Click & Collect order?

How long do you hold Click & Collect orders?

What if I can't make it to collect my order within ten days?

Can I return or exchange an item purchased through Click & Collect?