Customer Care

Click & Collect

It’s really that easy. Just order online and pick up your bag of MECCA magic from your selected store, usually within two hours*! Don't feel like waiting for an online delivery? Enjoy the convenience and speed of Click & Collect, available across all Australian stores (excluding Myer locations) and Aotearoa (New Zealand) stores. What are you waiting for? Ready, set, click...

*Click & Collect orders placed between the 21st and 26th December (inclusive) will have an extended turnaround time of up to 4 hours. Please note that sale items are ineligible for Click & Collect.

Customer Care

Click & Collect

How do I place a Click & Collect order?

Can someone collect my Click & Collect order for me?

Are all products available for Click & Collect?

Are there any Click & Collect fees?

Can I add or remove items after placing my order?

Can I cancel my order?

Can I include a gift message when I place my order?

Can I purchase a gift card or eGift card using Click & Collect?

Can I purchase personalised products using Click & Collect?

Can I redeem my Beauty Loop benefits with Click & Collect?

Can I request gift wrapping when I place my order?

Can I return or exchange an item purchased through Click & Collect?

How long do you hold Click & Collect orders?

What do I need to bring to collect my Click & Collect order?

What happens if items in my Click & Collect order are out of stock?

What if I can't make it to collect my order within ten days?

When can I collect my Click & Collect order?

Where will I be able to collect my Click & Collect order?

Will I receive samples with my Click & Collect order?