We’ll dispatch orders within 1 to 2 business days. If it’s taking longer than 4 business days, we’ll reach out to let you know.

Don't want to wait? We get it! Shop online and select Click & Collect to pick up your MECCA order in-store, usually within 2 hours.

Shipping timelines through New Zealand Post are overnight nationwide, order must be placed before 2pm cut-off.

Exceptions are: Rural area: North Island which has a 1-2 day timeline and Rural: South Island 3-4 day timeline.

Shipping timeframes
North Island	South Island
1-2 days	3-4 days
2pm cut off nationwide via New Zealand post

If the item(s) in your order are declared as dangerous goods, for example aerosol(s), they require some extra special care when packaging. Please note that these orders may take longer to be sorted and therefore there could be a delay of 1-4 business days to be delivered.

Please note:

Once orders are placed, they are not able to be amended or cancelled.
eGift cards and service bookings/fees do not contribute to minimum spend for free shipping.
Shipping times are a guideline and subject to change.
You may experience slightly longer delivery times during peak periods (Sales or Beauty Loop Campaigns), due to wild weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond MECCA’s reasonable control.
Online orders are processed and shipped from Auckland, New Zealand and so we follow any New Zealand Public Holidays.

Customer Care

Shipping & Delivery

Click & Collect

Authority to leave (ATL)

Tracking

Lost or damaged goods

International shipping

Contactless Delivery

Shipping to multiple addresses

Shipping to PO Boxes