Help & Contact us

My tracking is not updating, what do I do?

Once your order has been dispatched, you will receive an email with your tracking number. You will then be able to track the progress of your order through to shipment by entering your order number here. 

If your search is not displaying any information, it may be because no new delivery scans have taken place. We usually recommend waiting 24 hours after receiving your tracking number for delivery information to be recorded by our delivery partners.

If it’s been longer than 24 hours, please don’t hesitate to reach out to our Customer Care team so we can look into it for you.